Course Display

A-Z study guide

Course code

CBAT311

Level

3

Credits

10.0

Estimated hours

100.0

To enable students to develop professional customer service techniques that are culturally, socially, and ethically appropriate within a business entity.

Learning outcomes

Work co-operatively and efficiently within a team and contribute to the achievement of objectives.

Apply problem solving and decision making skills.

Apply professional and ethical behaviour in a socially and culturally appropriate manner.

Communicate efficiently and effectively with stakeholders.

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