To provide a context for the acquisition of knowledge, understanding and competence related to the provision and standards of international front office services that will ensure efficient and effective operation.
Discuss the purpose and scope of front office operations
Examine the key aspects of the guest cycle.
Analyse and evaluate the application of reservations.
Evaluate the night audit function.
Investigate security issues in the context of the front office.
Determine relevant legislation and explain the impact on the front office.