You can be great at customer service!
Being great at retail or customer service is a skill to be learnt. There’s a range of tools, techniques and knowledge required to ensure the smooth running of any customer service operation, whether that’s in the retail sector or some other customer support role.
Advance yourself – learn the skills needed to manage a smooth retail operation where customer service and effective management mean the difference between success or mediocrity.
Who is this for?
If you are already involved in the retail sector and you want the skills required to take on more responsibility, if you own a small retail operation and what to upskill or if you are considering a new career in the retail sector then undertaking the New Zealand Certificate in Retail could be the answer.
To complete the New Zealand Certificate in Retail (Level 4) you are required to complete the following courses:
You can download the program of study brochure . If an individual course is of interest – it is possible to complete a course and not a full qualification. To find out the best study pathway for you, speak with one of our enrolment coordinators today – call 0800 328 269 or complete the form at the bottom of this page.
Benefits to you
Understand Health and Safety requirements
Ensuring a safe and healthy environment for staff and customers is essential for anyone involved in leading a business. You will learn the legal requirements around Health and Safety and how to implement these from a practical perspective.
Learn about stock management and product sourcing
Understanding how to source the right product and ensure you have the right quantities of stock available at the right times is a real skill. The course will provide the knowledge to help you manage this key aspect of sales.
Gain knowledge of consumer law
If you are working in retail you need a good knowledge of consumer law and its application to the retail sector. The course will give you a sound understanding of the range of Acts like Fair Trading, Lay by, after sales service and Consumer Finance that apply and how you need to take account of these when doing business.
Learn about buyer behaviour, sales methodologies, client needs and sales transactions to ensure you deliver the best in customer service and maximise your sales opportunities.
Become a good marketer
Successful sales people understand the techniques associated with good marketing. Make sure that you know about these techniques and how you can use them to achieve results.
Manage your sales team performance
Make sure you and your team perform to the highest level! Excellent team performance requires effective engagement and training– learn the skills to help your team achieve.
How will I learn?
You can fit your study around your work, family and lifestyle – there is no need to be a full-time student while studying with TANZ eCampus. You can work and learn. All study is completely online – with supportive facilitators and advisors to help you along the way.
How long will it take?
This qualification is made up of four courses. Each course is delivered over 10 weeks. To complete one of the courses successfully in the 10 weeks you must be prepared to devote approximately 15 hours per week to your study. Depending on your previous academic online experience and course level this may vary to a certain degree.
If you want to study as a full-time student you can enrol on more than one course at a time, which will increase the amount of study required per week.
Career and study pathways
On completion of this course you could be ready to take on a variety of careers including sales person, retail manager, customer services representative or merchandiser.
- 40 credits NCEA Level 1, including 10 literacy credits and 10 numeracy credits
- OR New Zealand Certificate in Retail (Level 3).
- Must be currently working in a retail environment.
- If English is not your first language you may also be required to provide evidence of your English language skills as listed below. If you have no evidence of your English language skills and are a New Zealand citizen or permanent resident, us for an assessment.
- IELTS 5.5 Academic (no lower than 5.0 in any subtest). For acceptable alternatives refer to the English Proficiency Outcomes Chart.
Note: Students who have achieved NCEA Level 3 University Entrance requirements are not required to provide evidence of English Language Skills.
Student loans and allowances
Courses and qualifications through TANZ eCampus are eligible for student loan support on condition that the student and level of study meet certain criteria. Student loans are administered through Studylink. Visit for more information or phone TANZ eCampus on 0800 328 269 and we can point you in the right direction.
“As a stay at home mum, I love the fact I don’t need to leave the house to learn and complete this qualification – this is one of the best things about it."
TANZ eCampus is offered by seven of New Zealand’s major tertiary providers including:
All qualifications will be awarded by one of these providers. Courses completed through TANZ eCampus are industry recognised and accepted by the New Zealand Qualifications Authority (NZQA). Graduates may attend the graduation ceremony of the relevant tertiary partner and will receive a parchment from the institute at which they enrolled.